Contact Customer support Email. Please have your sales order or invoice number available at time of contact. Our team with this information will supply you with a RGA (Return Goods Authorization) number which will be used on your information form.
Download and print RGA form that will need to be included in returned product boxes (1 per box)
Ship your return back to the given address specified by Please contact us customer service.
All returns must happen within 30 days of the receipt of that product or elaterium.com has the right to refuse the return.
You the customer are solely responsible for the shipping costs/condition of the item to and from your location no matter of the restock charge (unless deemed elaterium.com fault for the return) Once you receive the tracking for the return Please contact us expedite the crediting process.
Returns are subject to a 25% restock fee. This fee will be waived if an order is placed at the time of the return for equal or more than the returns value. All refused shipments are subject to a 25% restocking fee.
Guidelines for items conditional return:
- Item must be in original packaging
- Item must not have been installed or used
- Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken
If these Guidelines can’t be met the return will be refused or incur additional fees.